1. Terms and Conditions Agreement

• Usage Terms: The AI chatbot service optimizes business operations. Terms may be updated, and continued use implies acceptance. Pricing may change.
• Service Period: Subscriptions renew automatically unless canceled according to the outlined procedure.
• Client Responsibilities: Clients must provide accurate data and comply with laws. Lack of collaboration may delay service.
• Pricing and Taxes: A 6% service tax applies under Malaysian tax laws, and pricing may change.

2. Privacy Policy Consent

• PDPA Compliance: We comply with Malaysia’s PDPA 2010.
• Data Collection: Personal data includes company insights and customer interaction data.
• Data Usage: Data is used for service improvement, analytics, and customer engagement.
• Data Sharing: We may share data with third parties under confidentiality agreements.
• Data Retention: Data is retained for one month after cancellation and then securely deleted.
• Client Consent: By signing up, clients give explicit consent to data collection, use, and sharing.

3. Confidentiality Agreement

• Confidentiality Clause: All data and company insights remain confidential and are accessible to authorized personnel only.
• Non-Disclosure Agreement (NDA): No disclosure of client information outside the agreed scope of the service.
• Security Measures: Data is protected through encryption, secure access controls, and monitoring.

4. Data Processing Agreement (DPA)

• PDPA Adherence: Our DPA ensures compliance with PDPA for personal data processing.
• Data Subject Rights: Clients can request access, correction, or withdrawal of their data.
• Third-Party Processors: We disclose third-party processors but keep their identity confidential as per our agreements.

5. Consent to Use Feedback

• Feedback Usage: Client feedback may be used for product improvement, marketing, or testimonials.
• Anonymity Option: Clients may choose to provide feedback anonymously.

6. Limitation of Liability

• Liability Clause: Our liability is limited to direct damages, up to six months of service fees.
• Indemnity: Clients indemnify Omniyal AI from any claims arising from improper use of the AI chatbot service.

7. Opt-Out and Termination

• Withdrawal Rights: Clients may withdraw their data and cancel their service at any time.
• Termination Clause: Either party may terminate the agreement, with data deleted one month after termination.

8. Acknowledgment and Acceptance

• Consent Checkbox: Clients acknowledge agreement to the terms through an online checkbox.
• No Signature Required: Consent is captured electronically.

9. No Refund Policy

• No Refunds: No refunds will be provided after signing up. Clients may cancel subscriptions for future billing periods.

10. Subscription Termination & Data Deletion

• Data Retention After Cancellation: Once canceled, data will be retained for one month before permanent deletion.

11. Backup & Recovery

• Backup Policy: We maintain backups of client data for continuity, which are also deleted after one month following subscription cancellation.

12. Service Disruption Disclaimer

• No Responsibility for External Disruptions: We are not liable for any service disruptions caused by external factors, such as technical failures or force majeure events.

13. Modification of Terms

• Changes to Terms: We reserve the right to update these terms, and continued use of the service indicates acceptance of any changes.